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Consumer Info

• HOW TO ORDER

  To order, either complete the on-line order form or print off the order form, complete the details and: fax 0207 1171609; email sales@cme4europe.co.uk; or call 0870 3830042 if you have any queries or wish to place an order by phone or mail.

• INSPECTION COPIES

  Single inspection copies are available upon request to recognized educational establishments for a period of up to 30 days, after which books and p&p must be paid for or returned at your own cost. If an order is subsequently placed for 20 or more copies of the same title, the inspection copy may be kept free of charge.
  Inspection books/CDs returned in an unsaleable condition will be charged for.

• RETURNING BOOKS

  Please advise us by phone or email if you are returning books. The cost of returning the books will be at your own expense. We will credit returns within 2 weeks of receipt provided they are in a saleable condition. CME Books Europe cannot be held responsible for returns that are lost or damaged in transit.

• POSTAGE/SHIPPING COSTS/DELIVERY

  Delivery rates and times will be quoted as accurately as possible on receipt of an order. Any excess charged will be credited after delivery. International orders will normally be shipped by sea but may be sent by air on request. Standard international shipping will take 4-8 weeks; air mail will take up to 14 days. If goods are available from UK stock they will be posted as soon as payment has been cleared.

• PAYMENT METHODS

  Payment may be made by cheque, by bank transfer or using the on-line payment method PayPal. Please state your preferred method of payment when you place your order. Goods will not be despatched until payment has been received, unless otherwise agreed.

• Online payment via PayPal:

  We offer the facility to pay for goods online with a credit card. Our payment partner is PayPal - a global leader in online payments - using a trusted and secure method well known to eBay customers.

  After you place an order via our online order form, we will calculate the total including postage and packing and then we will send you an email with instructions on how to complete the PayPal online transaction form. This provides a method for cleared payment prior to despatch of goods.
  

Our Website Policy

CME Books Europe collects your personal information when you send us an order or email, but this information is used solely for the purpose of fulfilling your order and/or responding to your request for further information or assistance. CME Books Europe does not sell, trade or rent your personal information to others.

Our Terms & Conditions

• 1 DEFINITIONS

  In this document the following words shall have the following meanings:

  • 1.1 "Buyer" means the person who buys Goods from the Seller;

  • 1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

  • 1.3 "Goods" means the articles that the Buyer agrees to buy from the Seller;

  • 1.4 "List Price" means the list of prices of the Goods maintained by the Seller as amended from time to time;

  • 1.5 "Seller" means CME Books Europe;

  • 1.6 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

• 2 GENERAL

  • 2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

  • 2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

  • 2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

  • 2.4 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

  • 2.5 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

• 3 PRICE & PAYMENT

  • 3.1 The price of the Goods shall be that stipulated in the Seller's current List Price/on the Seller's website/as contained in the Seller's Quotation (as applicable) at the date of order or as agreed between the parties. The price is exclusive of VAT. Delivery charges will be advised at the time of placing the order.

  • 3.2 Payment of the total purchase price (including any delivery charges) must be made in full before dispatch of the Goods.

• 4 DELIVERY

  • 4.1 Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller's premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.

  • 4.2 All Goods, wherever possible, will be delivered within 90 days of the order being placed and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

  • 4.3 The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

  • 4.4 Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.

  • 4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

• 5 WARRANTY

  5.1 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.

• 6 CANCELLATIONS & RETURNS

  • 6.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract.

  • 6.2 Where a claim of defect or damage is made then the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

  • 6.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.

  • 6.4 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

  • 6.5 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer's cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.

• 7 GUARANTEES

  In addition to the Buyer's statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of 1 month from the date of delivery

• 8 LIMITATION OF LIABILITY

  • 8.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.

  • 8.2 The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

• 9 FORCE MAJEURE

  Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

• 10 SEVERANCE

  If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

• 11 GOVERNING LAW & JURISDICTION

  These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

• 12 BUYERS OUTSIDE THE UK

  • 12.1 Publications supplied to Buyers outside the UK are supplied FoB. Where these Conditions conflict with FoB Conditions these Conditions shall prevail.

  • 12.2 Delivery to the Buyers UK shipping agent shall constitute delivery to the Buyer for the purposes of these Conditions. The Buyer shall be responsible for all duties, taxes, levies or any other liabilities that arise on export of the Publications outside of the UK.